Terms of Service

1. Agreement

These Terms govern your use of the eSampark platform operated by LifeSecret. By creating an account or using the service, you agree to these Terms. If you use eSampark on behalf of an organization, you represent that you are authorized to bind that organization.

2. The service

eSampark provides tools to send and manage business messaging through the official WhatsApp Business Platform (Cloud API) operated by Meta. Your use of WhatsApp messaging is additionally subject to Meta's WhatsApp Business Terms, the WhatsApp Business Messaging Policy, and Meta's platform terms, which you must comply with.

3. Acceptable use & messaging compliance

• You may only message recipients who have given valid opt-in consent.
• You must honor opt-out/unsubscribe requests and maintain suppression lists.
• No spam, unlawful, deceptive, harassing, or prohibited content as defined by Meta's policies and applicable law.
• You are responsible for the accuracy and lawfulness of contact lists and message content you send.
• You must not use the platform to circumvent WhatsApp rate limits, quality signals, or bans.

We may suspend or terminate accounts that violate these rules or that create risk to the platform or its users.

4. Accounts & security

You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use. We enforce authentication and access controls but cannot guarantee absolute security.

5. Fees

eSampark is currently offered on a pilot basis; any paid plan will be agreed with you directly before it takes effect, and future self-serve pricing will be presented at sign-up before you're charged. WhatsApp conversation/message charges are set by Meta and billed to the WhatsApp Business Account's own payment method; eSampark does not resell Meta's messaging credit line.

6. Data

Our handling of personal data is described in our Privacy Policy. You are the controller of the contact and messaging data you process through eSampark and are responsible for having a lawful basis to do so.

7. Disclaimers & liability

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, LifeSecret is not liable for indirect, incidental, or consequential damages, or for message deliverability outcomes determined by Meta/WhatsApp. Our aggregate liability is limited to the fees you paid in the preceding three months.

8. Ending your account

You may stop using eSampark and request account closure at any time by contacting Bliss@lifesecret.co. Because your WhatsApp Business Account is connected through Meta's Embedded Signup and remains yours, disconnecting it or revoking eSampark's access can also be done directly in your Meta Business settings.

9. Platform dependency

eSampark's messaging features depend on Meta's WhatsApp Business Platform. If Meta suspends, restricts, or changes access to the Cloud API, your WhatsApp Business Account, or this integration, the affected features may become unavailable through no fault of eSampark, and we are not liable for that unavailability.

10. Trademarks

WhatsApp and the WhatsApp logo are trademarks of Meta Platforms, Inc. eSampark is an independent Meta Tech Provider and is not owned or operated by Meta; use of the WhatsApp name here is solely to describe our integration with the official WhatsApp Business Platform.

11. Changes & governing law

We may update these Terms; material changes will be notified. These Terms are governed by the laws of India, with courts in Rajkot, Gujarat having exclusive jurisdiction. Questions: Bliss@lifesecret.co.