Privacy Policy

1. Who we are

eSampark is a white-label WhatsApp business-messaging platform operated by LifeSecret ("eSampark", "we", "us"). We help businesses send transactional notifications and opt-in messages to their customers through the official WhatsApp Business Platform (Cloud API) provided by Meta. This policy explains what data we process and why.

2. Data we process

Depending on your role, we process:

• Account data for business users: name, email, workspace/organization details, and authentication data.
• WhatsApp Business Account data connected via Meta Embedded Signup: WhatsApp Business Account ID, phone number ID, business profile, and message templates.
• Contact & messaging data that our business customers upload or exchange: recipient phone numbers, message content, delivery status, and consent/opt-out state.
• Technical data: log data, IP address, device/browser information, and correlation identifiers used for security and troubleshooting.

3. How we use data

• To provide the service: sending and receiving WhatsApp messages on behalf of business customers via Meta's Cloud API.
• To enforce messaging compliance: opt-in verification, suppression/unsubscribe handling, rate limits, and quiet hours.
• To secure the platform, prevent abuse, meter usage, and provide support.
• To meet legal, tax, and regulatory obligations.

We do not sell personal data. We do not use message content for advertising.

4. Sharing and sub-processors

We share data with Meta Platforms (to deliver WhatsApp messages), our cloud hosting and database providers, and other sub-processors strictly to operate the service. Each is bound by contractual data-protection obligations. WhatsApp message delivery is also governed by Meta's own terms and privacy policy.

5. Data retention

We retain account data for the life of the account and messaging data per the retention window configured for each workspace. Consent and opt-out records are retained as required to demonstrate compliance. On account closure, data is deleted or anonymized after a short safety window, except where retention is legally required.

6. Your rights & data deletion

Subject to applicable law, you may request access, correction, export, or deletion of your personal data. See our Data Deletion page for how to request removal of your data, or contact us at Bliss@lifesecret.co.

7. Security

We use encryption in transit and at rest, tenant isolation, access controls, and audit logging to protect data. No method of transmission or storage is perfectly secure, but we work to protect your information and to notify you of material incidents as required by law.

8. Cookies

We use one strictly necessary cookie to keep you signed in (your session). We do not use advertising or cross-site tracking cookies, and we do not use your data for behavioral advertising.

9. Children's privacy

eSampark is a business tool and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

10. International data transfers

We are based in India and primarily process data there. Some sub-processors (including Meta and our cloud hosting provider) may process data outside India. Where data leaves India, we rely on the sub-processor's own safeguards and our contracts with them to protect it.

11. Governing law

This policy is governed by Indian law, including the Digital Personal Data Protection Act, 2023, to the extent it applies to our processing.

12. Contact

LifeSecret
Ruby 903, Suncity Apartment, Sadhu Vasvani Road, Rajkot, Gujarat, India
Bliss@lifesecret.co